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Today’s technology service and support business model is rapidly changing. To successfully navigate the shifting landscape, leaders in the services industry need to anticipate these changes and identify strategic options to “future proof” their services business. The SSPA, who has been a leader in identifying trends that will impact IT organizations and professions, seeked to develop a more robust approach to thinking about the future of the IT Services sector by looking at a broad cone of industry scenarios and their implications for various stakeholders.
A joint project between the SSPA and Decision Strategies International, the report Navigating Uncertainty: Future Scenarios for Technology Services identifies key market and other forces that could potentially impact the future of the support services industry. Particular attention was paid to exploring the relationship between uncertainties that pose the greatest threat to the well-entrenched business model, value chain and customer value proposition that have defined the technology support services business for decades and which are already showing signs of weakening in the market place. What is the future of support services and the technology companies of which they play a vital role?
The possible benefits of this report for include:
- Help organizations and companies anticipate key opportunities and challenges in the IT Services space
- Help organizations and companies achieve strategic alignment and foster deep dialog on key growth decisions
- Provide a strategic lens and a robust process for identifying innovative, winning strategies in the future
- Equip organizations and companies with an early warning capability to respond to important "weak signals" in the environment that might indicate movement in the direction of a particular scenario
- Ultimately, help improve strategic decision making under uncertainty and reduce risk exposure